Help
Short answers to the questions people ask most. Can’t find yours? Write to us at support@jaytrail.com.
Getting started
What does Jaytrail do?
Jaytrail helps you see where your money goes and plan for what’s coming. Bring in your bank statements, log the rest in the app or in chat, and Jaytrail sorts it into categories, keeps money you’ve set aside apart, and shows your budgets and reports.
Does Jaytrail connect to my bank?
No. You upload statements yourself and log the rest. Jaytrail never asks for your bank login, PIN or BVN, and it can’t move money.
What’s an account in Jaytrail?
Each place your money sits, such as a bank account, a wallet like Opay, or the cash in your pocket. Add one for each, with what’s in it today.
Statements
Which statements work?
PDF or CSV statements downloaded from your bank or wallet app, including password-protected PDFs (Jaytrail asks for the password). Scanned or photographed statements aren’t supported yet.
Why do some transactions wait in my Inbox?
Jaytrail sorts what it recognises by itself. Anything it isn’t sure about waits in your Inbox for you to pick a category. Each choice teaches Jaytrail, so next month needs less from you.
What does the balance check mean?
Jaytrail checks that every transaction on the statement adds up to the balances the bank printed. If they don’t, it shows you where, so nothing is quietly missed.
Funds and budgets
What’s the difference between a fund and a budget?
A fund sets money aside for something, such as rent or an emergency, so it isn’t counted as spendable. A budget caps how much you spend on a category each month. Funds are for saving up; budgets are for spending less.
Does a fund move my money?
No. Your money stays in your bank. A fund is a label Jaytrail keeps, so the money you see as spendable is the money you can actually spend.
Chat with Jaytrail
How do I connect a chat?
Open Settings → Log by chat and follow the steps for WhatsApp or Telegram. Once connected, message Jaytrail like you’d text a friend: “3k suya”, “+50k salary”, “10k gtbank to cash”.
Can I check my balance in chat?
Yes. Send “balance” any time to see what you can spend now and what’s set aside.
Jaytrail Plus and billing
What does Plus add?
Plus removes the free plan’s monthly limits on statement imports, AI suggestions and chat messages. Everything else is on the free plan too. See Pricing for today’s prices.
How do I cancel?
Settings → Your plan → Manage Plus → Cancel Plus. Plus stays on until the end of the period you’ve paid for, and nothing is deleted when it ends.
Can I get a refund?
Within 7 days of paying, yes. Our Refund policy has the details.
Your account and data
Who can see my transactions?
Only you. Our team can see your account details, such as your plan, but never your balances, transactions or statements.
How do I download or delete my data?
Settings → Your data. Export my data gives you everything as a file, including your original statements. Delete my account removes your account and everything in it.
I forgot my password
On the sign-in page, tap Forgot password and we’ll email you a link to set a new one.
Still stuck? Write to us at support@jaytrail.com.